This Privacy Policy applies to the interactions MajorBoost, Inc. (dba MajorBoost) (“MajorBoost,” “we”, “us,” or “our”) has with you, and applies to the Site, use of any MajorBoost service, application, platform, and other products that display or link to this Privacy Policy, or attendance to any of our demonstrations, webinars, or other events (collectively, “Services”). For purposes of this Privacy Policy, the Site refers to majorboost.com and other websites or applications that we operate that link to this Privacy Policy.

This Privacy Policy describes the information that we collect, how we use it, how we protect it, and the choices you can make about your information. If you do not agree with any of the terms of this Privacy Policy, you should immediately stop using the applicable Service or visiting the Site.

Information We Collect

MajorBoost collects the following types of information in the manner described below.

1. You may voluntarily provide us with information, including:

1. Your name, email address, and any other information that you provide in registering to use the Site and Services;

2. Information when you contact us; and

3. Any other information you voluntarily provide us within using the Site and Services, including documents, and document metadata.

2. We automatically collect other information about you, including:

1. Your Internet Protocol address;

2. Domain name of your Internet service provider;

3. Your approximate geographic location;

4. The Site pages that you visit and the time of your visits; and

5. Aggregated information that cannot be used to specifically identify you when you use or visit the Site and Services.

3. We may combine all of the information we collect from or about you and use it in the manner described in this Privacy Policy.

How We Use Your Information

MajorBoost uses the information that we collect for the following purposes, including:

• The purposes for which you provided it;

• To administer and provide you with information about your account;

• To send you information about your relationship with us;

• To inform you about upcoming events or webinars or new features and services;

• To develop new features and services;

• To process and respond to your inquiries and comments;

• To personalize and enhance your experience using the Site and Services;

• To manually review your documents for the purposes of improving the quality and completeness of your document metadata;

• To generate and review reports and data about our user base and service usage patterns;

• To compile aggregated and fully anonymized data for the purposes of improving and extending the Site and Services, including, but not limited to, increasing the accuracy of natural language models;

• To prevent security incidents, fraud, and abuse of the Site and Services and to otherwise protect members and visitors and our business; and

• To administer, operate and improve the Site and Services and for internal business purposes.

How Your Information is Disclosed

Information may be disclosed to third parties in accordance with this Privacy Policy. Please note that a user may choose not to share certain information as described in Your Choices Regarding Your Information section below.

1. Third-Party Service Providers and Business Partners. We may use third-party service providers and business partners to perform functions in connection with the Site and Services. Examples include running our Services on cloud providers, using account management ticketing products, and sending you email and text notifications via messaging providers. We only share information about you that they need to perform their functions, and they are not allowed to use your information for any other purposes.

2. Business Changes. If we become involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we may transfer your information to a third-party or parties in connection therewith.

3. Investigations and Law. We reserve the right to investigate any possible fraud and abuse on the Site and Services and enforce and apply the terms of our agreement with you (“Terms”). We may disclose information about you to third-parties if we have a good faith belief that such disclosure is reasonably necessary to:

1. Take action regarding suspected illegal activities;

2. Enforce or apply this Privacy Policy or the Terms;

3. Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;

4. Protect our rights, reputation, safety, and property, or that of users or others;

5. Respond to claims and legal process (for example, subpoenas); and/or

6. Protect against legal liability.

4. Anonymous Aggregated Information. We may share anonymous aggregated information relating to users of the Site and Services with affiliated or unaffiliated third-parties.

5. Cookies, Other Storage, and Web Beacons. Please see the “Cookies, Other Storage, and Web Beacons” section below.

Cookies, Other Storage and Web Beacons

We, along with our third-party service partners and business partners, use cookies, other storage, and Web beacons. These technologies are used for tracking, analytics and personalization, and optimization of the Site and Services.

1. Cookies. Cookies are small bits of information that are transferred to and stored in separate files within your computer’s browser. You can instruct your browser to stop accepting cookies. But if you do not accept cookies, you may not be able to use all portions or all functionality of the Site and Services.

1. Persistent cookies remain on the visitor’s computer after the browser has been closed.

2. Session cookies exist only during a visitor’s online session and disappear from the visitor’s computer when they close the browser software.

2. Other Storage. Flash cookies (also known as local stored objects) are data files that can be created on your computer by the websites you visit and are a way for websites to store information for later use. Flash cookies are stored in different parts of your computer from ordinary browser cookies. You can disable the storage of flash cookies. For additional information about managing and disabling flash cookies, please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.

3. Web Beacons. Web beacons are small strings of code that provide a method for delivering a graphic image on a Web page or in an email message for the purpose of transferring data. You can disable the ability of Web beacons to capture information by blocking cookies.

We use Google Analytics to better understand who is using the Site and how people are using it. Google Analytics uses cookies to collect and store anonymous information such as Site pages visited, time spent on each Site page, Internet Protocol address and type of operating system used. We use this information to improve the Site. Please see https://tools.google.com/dlpage/gaoptout for information about Google Analytics Opt-out Browser Add-on.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Security

While we take reasonable measures to protect the information you submit via the Site and Services against loss, theft and unauthorized use, disclosure, or modification, we cannot guarantee its absolute security. Please keep your password secure. Do not share your password with anyone else. No Internet or email transmission is ever fully secure or error free. You should use caution whenever submitting information online and take special care in deciding with which information you provide us.

Links to Other Sites

This Privacy Policy applies only to the Site and Services. The Site may contain links to third-party websites that we do not own or operate. We do not guarantee that we have endorsed or reviewed any links to third-party websites. The policies and procedures we describe here do not apply to third-party websites. We cannot control nor are we responsible for the privacy practices or content of third-party websites. We suggest contacting these websites directly for information on their privacy policies and practices.

Your Choices Regarding Your Information

You have choices regarding the use of information on our Site and Services.

1. Changing Your Information. You may log into the Service and directly modify information that you have provided at any time.

2. Email Communications. To change your information regarding email communications, please unsubscribe from the footer of any communication or contact us at support@majorboost.com

3. Cookies, Other Storage, and Web Beacons. Please see the “Cookies, Other Storage, and Web Beacons” section above.

EU Data Subject Rights

1. Lawful Grounds. If you reside in the European Economic Area or Switzerland (collectively the “EU”), we rely on the following lawful grounds under the General Data Protection Regulation (“GDPR”) to process (collect, store, and use) your personal data: (a) it is necessary for the performance of a contract with you; (b) our or a third-party’s legitimate business interest; or (c) your consent. Our subscribers determine the lawful grounds for the processing of personal data submitted through their use of our Services and we limit such processing to our subscribers’ instructions.

2. Data Transfer Notice. We are located in the United States and transfer your personal data for processing in the United States. We make the transfer to the United States in the absence of an adequacy decision because it is necessary for the performance of a contract with you, or with your explicit consent. We also use model contractual clauses (or the then-lawful data transfer mechanism recognized under GDPR or other applicable law) with our subscribers to provide adequate protection for the transfer and processing of your personal data in the United States.

3. Individual Rights and Data Requests. We provide tools to our subscriber to respond directly to data subject requests to access, transfer, rectify or erase their personal data, or to restrict or object to the processing of their personal data. You may also contact us at support@majorboost.com to request access to, transfer of, and rectification or erasure of your personal data, or restriction of processing, or to object to processing of your personal data, to the extent that we process such information on our own behalf. Please specify the nature of your request and the information that is the subject of your request. We may require you to submit additional information necessary to verify your identity and status as an EU data subject. If we are processing your personal data for a subscriber, we will forward your request to our subscriber and assist the subscriber in responding within 30 days. If you are a visitor to our Site, we will respond to your request directly within 30 days. If we are processing your personal data based upon the lawful ground of your consent, you have the right to withdraw your consent for such processing at any time without affecting the lawfulness of processing based on consent before it is withdrawn. To withdraw consent, please email us at support@majorboost.com.

4. Retention. At a minimum, we will retain your personal data for as long as necessary for the purpose in which it was collected, such as to deliver a Service, perform our obligations under a contract, for our or a third-party’s legitimate interest, or your consent.

Data Retention

How long we retain your information depends on the type of data and the purpose for which we process the data. We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy and our agreement with you unless a longer retention period is required or permitted by applicable law.

Subscriber Rights

If you have purchased a subscription to a Service that is subject to and governed by a separate agreement between you and MajorBoost, to the extent that there’s a direct conflict between this Privacy Policy and the terms of that agreement, the terms of that agreement will control and supersede this Privacy Policy.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time to ensure it’s easy to understand, aligns with our current practices and operations, and comply with continually evolving laws and regulations. Please review this Privacy Policy periodically, and especially before you provide any information. Your continued use of our Site and Services constitutes your agreement to this Privacy Policy and any updates to this Privacy Policy. This Privacy Policy was last updated on September 14, 2021.

How to Contact Us

Please feel free to contact us at support@majorboost.com if you have any questions about this Privacy Policy, or as noted above, with requests regarding your personal information.

Your California Privacy Rights

Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing us at support@majorboost.com

Security Program

Data Security

MajorBoost encrypts data at rest and in transit for all of our customers. We use tools like Amazon Web Service’s Key Management System (KMS) to manage encryption keys using hardware security modules for maximum security in line with industry best practices.

Application Security

MajorBoost regularly engages in vulnerability scanning and rigorously reviews and repairs any vulnerabilities.

MajorBoost also uses high-quality static analysis tooling provided by GitHub Advanced Security such as CodeQL, Secrets Scanner, and Dependabot to secure our product at every step of the development process.

Infrastructure Security

MajorBoost uses Amazon Web Services to host our application. We make full use of the security products embedded within the AWS ecosystem, including KMS, GuardDuty, and Inspector. In addition, we deploy our application using containers run on AWS managed services, meaning we typically do not manage servers or EC2 instances in production.