Best Auto Dialer Software
Introduction
What's an Auto Dialer Software?
Auto dialer software automatically dials telephone numbers that's extracted from a pre-existing database or list connecting either to a live agent or to a prerecorded message.
Auto dialers significantly eliminate the need for manually dialing individual phone numbers, enabling call representatives to instead focus on other priority tasks like the content and delivery of the messages.
Nowadays auto dialers are widely used in a variety of industry settings, for instance in marketing, sales, health care, education, and hospitality to name a few.
However, auto dialer software mostly necessitates a computer OS, a voice modem, and an active telephone line, although nowadays several equally effective cloud-based solutions are also widely available. While most solutions requires the businesse to purchase and host the essential hardware themselves, others bundle hardware hosting into their product lines for free or as an additional subscription. The hardware isn't always specific and can instead run on a standardized computer or cell phone.
Auto dialer products are auto integrated within the existing CRMs or built into the contact center infrastructures or to the respective telecom services for call centers. Most auto dialer software broadly overlaps outbound call trackers.
Most auto dialers automatically call phone numbers from a database whereas outbound call tracking software needs promptings for calls and is more focused around data collection from the call itself.
A good auto dialer most possess the following prerequisites like -
● Auto calling phone numbers from a predesignated database or a list
● Play either a prerecorded message or prompt the received call or connect to a live agent
Here are some of the top auto dialer software
NICE CXone
Formerly known as NICE inContact is the cloud contact center software ranking as world’s #1 in cloud CX platforms. NICE CXone™ combines omni channel routing, data analytics, workforce optimization, automation on an open cloud foundation. Providing organizations exceptional customer experiences. It enables a smarter and faster DEVone developer program as an extensive partner ecosystem, for applications from partner companies.
Talkdesk
The first and only business phone system that's natively built on a cloud contact center platform, economizing costs and providing added impetus for hybrid workforces for delivering a greater CX.
Genesys Cloud CX
The Genesys Cloud CX™ platform is a leading cloud call center solution and CX platform connecting insights across teams, tools and intermediate interactions collecting data to address all client- end problems with ease. Automating several successful outcomes as an all-in-one suite of digital capabilities engaging conversations across multiple digital channels like chat, email, text and social media. Enhanced by bots and predictive artificial intelligence (AI) and a live route to a human call center agent for addressing more complex needs.
Orum
An AI-powered Live Conversation Platform that stimulates sales activity, force multiplier that interconnects teams, and is an active revenue generator
Five9
A CCaaS platform empowering agents for enhanced customer engagement providing managers visibility and insight towards the contact center performance, bringing agility across businesses.
Convoso
An all-in-one cloud based contact center platform that auto generates and converts leads faster using multiple communication channels. This cloud-based system offers multiple dialing modes (predictive/power/preview), two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops, and a Dynamic IVR to pre-qualify leads automatically.
CloudTalk
A highly user-friendly cloud-based phone software for sales and support teams. Trusted by startups, scale-ups, SMEs or eCommerce to upscale CX and team performance. CloudTalk provides over 50 advanced calling features. Thanks to seamless integration with tools (such a CRM, Helpdesk, e-commerce platforms, etc.)
KixiePowerCall & SMS
Kixie is the sales engagement platform powered with an ultra-reliable, easily automated calling and texting for HubSpot, Salesforce, Pipedrive, Zoho, and other leading CRMs.
Its click to call feature for chrome extension allows one to call or text numbers from your CRM or any Google Chrome webpages in a single click, with every interaction audio recorded in the CRM for future reference.
PhoneBurner
A power dialer with a cloud based sales acceleration platform that increases calls, callbacks and live conversations by a whopping 400%, auto streamlining time-consuming processes and automating post-call workflows. It features auto dialing, emailing, SMS, CRM, sales cadence, lead distribution, monitoring. Call reporting and analytics.
ZoomInfo
Is a modern auto dialing platform for most B2B companies. Hosting the most frequently refreshed database of insights, intelligence, and purchasing intent data in the industry.
Parting Thoughts
When comparing most leading auto dialer software, the top features of omni channeling, API / integrations, and progressive dialing significantly impacts the CX and user satisfaction for every auto dialer product out there. However, these factors can be further analyzed by an automated algorithm that selects the features that are most likely to predict the sales conversions within the selected category or industry niche for further maximizing its benefits fully.
